Diploma in IT Technical Support

This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT related study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

Key dates

Next Intake 24 • 02 • 20
July Intake 27 • 07 • 20
October Intake 12 • 10 • 20

View full calendar

Duration

30 weeks full-time, part-time study available. Auckland + Wellington + Christchurch

Qualification

Diploma in IT Technical Support, 120 credits

Costs

Domestic* $6,932 (incl GST)
International $17,999 (incl GST)
Fees Free Applies*

View full fees

Diploma in IT Technical Support Course Outline

This programme prepares you to work in a range of entry level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT related study.

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Programme Structure

The NZ Diploma in Information Technology Technical Support (level 5) is a 120 credit programme, consisting of eight x 15 credit courses. These courses start every five weeks. This is a 30-week programme (excluding study breaks).

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Why choose Whitecliffe Technology?

Whitecliffe, formerly known as Computer Power Plus, is one of New Zealand’s leading providers of IT and professional skills training. Thousands of our graduates are now working in rewarding careers.

Focused on our students’ success, Whitecliffe consistently strives to see our students and graduates excel in the ICT industry by applying modern teaching/adult learning techniques and industry-relevant courses.

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Our Blended Learning Environment

At Whitecliffe we offer a blended learning environment where students learn both face-to-face and through online learning experiences. The blended mode includes compulsory face-to-face tutor-led learning sessions focused on specific concepts, skills or learning problems; workshops, labs, and demonstrations; and online study. All of the learning materials are delivered through a digital platform that is accessible from desktop PCs, laptops and tablets both on and off-campus.

This enables students to work independently and have direct access to one-on-one tutor support. Other benefits of the blended approach include learning skills such as digital fluency, confidence using online technologies, and self-motivation. Online learning activities and channels also offer opportunities to connect with IT tutors and students at other Whitecliffe campuses, enabling additional opportunities for project work and collaboration, skills students will need in their professional IT career.

All of our programmes of study are structured in a manner which enables students to progress through each course following a detailed study plan. All the resources that students require to complete their training, including course learning resources and access to software and hardware, are supplied for them and are covered by the course fees.

To support this style of learning, qualified and experienced tutors are always on hand to support students through their study. Our tutors also help to keep students on track with regular follow-up contact and mentoring.

Technology at Whitecliffe

Key Information for Students

NZ Government key information link for students, that provides more information to support your decision making for this programme

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Flexible study options

Study on a timetable that suits you. We offer flexible training hours with our scheduled morning, afternoon and evening shifts.

• Full-time and part-time study options.

• Domestic students can study part-time or full-time; or study and work full-time.

Technology

Where could this programme take you?

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

Jobs related to this programme

• Network Technician

• Network Support Technician

• Help Desk Analyst

• Network Diagnostic Support Specialist

• Technical Support Specialist

Talk to our team

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If you would like to ask us a question or request more information, please detail your enquiry using the form below. If you would like you can contact us directly on 0800 800 300, email us or use the contact us form.

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