Diploma in IT Technical Support

The NZ Diploma in Information Technology Technical Support (level 5) is a 120 credit programme, consisting of eight x 15 credit courses. A full time student is expected to complete the programme in up to 1 year (36 weeks excluding study breaks).

Each of our programmes is made up of a number of courses, which are 9 weeks in duration. Weekly, each course requires up to ten hours of learning with your tutor and other students, along with six and a half hours of self directed learning.

Full time students take two courses at the same time while part time students take one course at a time.

Whitecliffe, formerly known as Computer Power Plus, is one of New Zealand’s leading providers of IT and professional skills training. Thousands of our graduates are now working in rewarding careers.

Focused on our students’ success, Whitecliffe consistently strives to see our students and graduates excel in the ICT industry by applying modern teaching/adult learning techniques and industry-relevant courses.

At Whitecliffe we offer a blended learning environment where students learn both face-to-face and through online learning experiences. The blended mode includes compulsory face-to-face tutor-led learning sessions focused on specific concepts, skills or learning problems; workshops, labs, and demonstrations; and online study. All of the learning materials are delivered through a digital platform that is accessible from desktop PCs, laptops and tablets both on and off-campus.

This enables students to work independently and have direct access to one-on-one tutor support. Other benefits of the blended approach include learning skills such as digital fluency, confidence using online technologies, and self-motivation. Online learning activities and channels also offer opportunities to connect with IT tutors and students at other Whitecliffe campuses, enabling additional opportunities for project work and collaboration, skills students will need in their professional IT career.

All of our programmes of study are structured in a manner which enables students to progress through each course following a detailed study plan. All the resources that students require to complete their training, including course learning resources and access to software and hardware, are supplied for them and are covered by the course fees.

To support this style of learning, qualified and experienced tutors are always on hand to support students through their study. Our tutors also help to keep students on track with regular follow-up contact and mentoring.

NZ Government key information link for students, that provides more information to support your decision making for this programme

Study on a timetable that suits you. We offer flexible training hours with our scheduled morning, afternoon and evening shifts.

• Full-time and part-time study options.

• Domestic students can study part-time or full-time; or study and work full-time.