Diploma in IT Technical Support Course Outline
This programme prepares you to work in a range of entry level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT related study.
The NZ Diploma in Information Technology Technical Support (level 5) is a 120 credit programme, consisting of eight x 15 credit courses. A full time student is expected to complete the programme in up to 1 year (36 weeks excluding study breaks).
Each of our programmes is made up of a number of courses, which are 9 weeks in duration. Weekly, each course requires up to ten hours of learning with your tutor and other students, along with six and a half hours of self directed learning.
Full time students take two courses at the same time while part time students take one course at a time.
Why choose Whitecliffe Technology?
Whitecliffe, formerly known as Computer Power Plus, is one of New Zealand’s leading providers of IT and professional skills training. Thousands of our graduates are now working in rewarding careers.
Focused on our students’ success, Whitecliffe consistently strives to see our students and graduates excel in the ICT industry by applying modern teaching/adult learning techniques and industry-relevant courses.
Our Blended Learning Environment
At Whitecliffe we offer a blended learning environment where students learn both face-to-face and through online learning experiences. The blended mode includes compulsory face-to-face tutor-led learning sessions focused on specific concepts, skills or learning problems; workshops, labs, and demonstrations; and online study. All of the learning materials are delivered through a digital platform that is accessible from desktop PCs, laptops and tablets both on and off-campus.
This enables students to work independently and have direct access to one-on-one tutor support. Other benefits of the blended approach include learning skills such as digital fluency, confidence using online technologies, and self-motivation. Online learning activities and channels also offer opportunities to connect with IT tutors and students at other Whitecliffe campuses, enabling additional opportunities for project work and collaboration, skills students will need in their professional IT career.
All of our programmes of study are structured in a manner which enables students to progress through each course following a detailed study plan. All the resources that students require to complete their training, including course learning resources and access to software and hardware, are supplied for them and are covered by the course fees.
To support this style of learning, qualified and experienced tutors are always on hand to support students through their study. Our tutors also help to keep students on track with regular follow-up contact and mentoring.
Key Information for Students
Flexible study options
Study on a timetable that suits you. We offer flexible training hours with our scheduled morning, afternoon and evening shifts.
• Full-time and part-time study options.
• Domestic students can study part-time or full-time; or study and work full-time.
Rob has been an IT professional for 20 years having managed and owned several IT and web development companies.Continue reading
Amr Adel is an Instructor in the School of Technology & Innovation at Whitecliffe College where he is a faculty member since 2018.Continue reading
Muhammad AzamHead of School - Information Technology
Muhammad is an experienced computer engineer and is currently working as the Program Director for Information Technology at Whitecliffe Technology.Continue reading
Bio to comeContinue reading
Dr. Narayan NepalLecturer
Narayan completed his Ph.D. in Electrical and Electronic Engineering from the University of Canterbury, Christchurch, New Zealand.Continue reading
Where could this programme take you?
Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
Jobs related to this programme
• Network Technician
• Network Support Technician
• Help Desk Analyst
• Network Diagnostic Support Specialist
• Technical Support Specialist
Talk to our team
If you would like to ask us a question or request more information, please detail your enquiry using the form below. If you would like you can contact us directly on 0800 800 300, email us or use the contact us form.