Diploma in IT: Technical Support Course Outline
This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT-related study.
Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team or independently with a broad level of supervision.
Diploma in IT: Technical Support Programme Structure
The Level 5 NZ Diploma in Information Technology: Technical Support is a 120-credit programme, consisting of eight x 15 credit courses. A full-time student is expected to complete the programme in up to one year (36 weeks excluding study breaks).
This programme has full-time and part-time study options available. If you are interested in studying this programme part-time, please speak to our admissions team. For further information email: firstname.lastname@example.org
- Apply the fundamentals of information systems concepts and practice, including business concepts, development life cycles, data modelling, and administration, to support and enhance organisational processes and systems
- Apply knowledge of established IT Service Management frameworks to meet organisational customer service requirements
- Apply knowledge and concepts of business analysis, user experience, and interface design, to create accessible interactive digital media
- Apply critical analysis and decision-making techniques to solve problems and provide relevant and timely IT outcomes
- Apply a broad operational knowledge of networking technologies, security, associated services, and troubleshooting techniques to meet organisational requirements
- Select, install, configure, maintain, and troubleshoot IT hardware, networking, systems, and application software in a secure manner to meet organisational customer service requirements
- Apply the fundamental principles of software development, including fundamental mathematical and logical concepts that underpin computational and systems thinking, to plan, create, test, and document simple working code
- Apply communication, collaboration, teamwork, documentation, and customer service skills to enhance effectiveness in an IT role
- Apply knowledge of database administration and query languages to meet organisational data storage and retrieval requirements, including database management system (DBMS) optimisation, cleansing, security, and backups
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional
This qualification offers training towards the following globally recognised vendor certifications:
- CompTIA A+ (220-901 / 220-902)
- CompTIA Network+ N10-006
Key Information for Students
Targeted Training and Apprenticeships Fund (TTAF)
The Level 5 Diploma in Information Technology: Technical Support is offered fees-free to all Domestic Students as part of the Targeted Training and Apprenticeships Fund (TTAF).
The Targeted Training and Apprenticeships Fund (TTAF) is a Government initiative making all sub-degree vocational and apprenticeship programmes free for learners. It is targeted towards industry skill needs where demand from employers for these skills will continue to be strong or is expected to grow, during New Zealand's recovery period from the impacts of Covid-19.
The Government Targeted Training and Apprenticeship Fund (TTAF) is valid until 31st December 2022. Whitecliffe would like to offer a 50% tuition fees scholarship to all applicants to enable them to complete a full-year fees-free for all sub-degree (Level 4-6) programmes. Our July 2022 intake is the last opportunity to take full advantage of this scholarship.
To find out more, check out the FAQs on the Tertiary Education Commission website here.
Domestic Student Entry Requirements:
- Completed application form
- Minimum Age: Students must turn 17 within their first year of study at Whitecliffe
- 42 credits at NCEA Level 3 including:
- 14 credits in Digital Technologies or Computing AND
- 10 credits in Maths AND
- 10 credits in English at NCEA Level 2 or above
- 14 credits in Digital Technologies or Computing AND
- If you do not have the above, you must have one of the following:
International Student Entry Requirements:
- Completed application form
- Passport copy
- Academic and work experience documentation - e.g. academic transcripts, employer referrals etc.
- Minimum Age: Students must turn 18 within their first year of study at Whitecliffe
- IELTS Academic overall score of 5.5 with no band less than 5.0 or equivalent
- Statement of purpose
- NCEA Level 3 Certificate in Computing, or equivalent knowledge, skills, or experience. If you do not have a Level 3 Certificate in Computing or equivalent, you can take our skills and knowledge assessment
BYOD (Bring Your Own Device) Requirements:
This programme has Bring Your Own Device (BYOD) requirements, we recommend you follow the specifications listed as these will support you to be successful in your studies.
Required IT Specifications:
- Have access to Windows computer/laptop/tablet.
Recommended IT Specifications:
Minimum Hardware requirements
- Mac - Intel processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
- MacBook Air with M1 Chip
- Intel® or AMD processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
- 8 GB RAM (Recommended 16 GB)
- 250 GB SSD or higher hard drive with 10GB free space minimum
- Wireless capability 802.11n dual-band
- Up-to-date antivirus software
Minimum Operating System
- Windows 10 (64-bit) version 1809 or later; LTSC versions are not supported (a must for IT Students)
- Apple macOS Mojave (version 10.14) or later
- Internet and data plan.
- Windows X or Windows S OS
- Tablets (except Windows Surface Pro or iPad Pro)
Dr Muhammad AzamHead of School, Information Technology
Muhammad is an experienced computer engineer and is currently working as the Program Director for Information Technology at Whitecliffe Technology.Continue reading
Dr Roman MitchProgramme Leader, School of Information Technology (Auckland)
Roman is an artist and full-stack developer with a long-standing involvement in the arts and culture sector in Aotearoa. His interdisciplinary research interests focus on the relationships between conceptual art and the computational from a Māori perspective. Roman holds a Doctorate in Fine Art from Auckland University’s Elam School of Fine Arts and joins Whitecliffe looking to continue his contribution through enriching connections between creativity and tech.Continue reading
Dr Shahbaz Pervez ChatthaProgramme Leader, School of Information Technology (Christchurch)
Shahbaz is an expert ICT professional with specializing in Communication & Networks, SDN, 5G & Beyond Networks, ISO 27001, PCI DSS, IT Infrastructure planning, designing and management, Information security governance, policy design and implementation.Continue reading
Bilal IshfaqLecturer, School of Information Technology
Bilal is a computer scientist and a researcher committed to high quality teaching and implementation of state-of-the-art techniques in research activities.Continue reading
Dr Sarmad SoomroLecturer, School of Information Technology
Sarmad has a PhD in Computer Science specialisation in Human-Computer InteractionContinue reading
Seyed HosseiniLecturer, School of Information Technology
Seyed completed his Master of Information Technology from IIUM Malaysia in 2015 and PhD from Lincoln university New Zealand.Continue reading
Jun HanLecturer, School of Information Technology
Jun is a freelance web developer. Currently, she is working as an IT Instructor in the School of Information and Technology at Whitecliffe College.Continue reading
Bevan ThomasLecturer, School of Information Technology
Bevan holds a BA in Chinese at Massey University and a Diploma of Business Systems from Whitecliffe, formerly known as Computer Power Plus.Continue reading
Junaid HaseebLecturer, School of Information Technology
Junaid Haseeb is currently working as a Lecturer in School of Information Technology at Whitecliffe and a PhD scholar at School of Engineering and Computer Science, Victoria University of Wellington, New Zealand.Continue reading
Rob NairnLecturer, School of Information Technology
Rob has been an IT professional for 20 years having managed and owned several IT and web development companies.Continue reading
Steven MaLecturer, School of Information Technology
Steven is a IT Lecturer who lectures our level 5, Level 6 and Level 7 (bachelor’s degree) software courses at Whitecliffe.Continue reading
Pinal ShahLecturer, School of Information Technology
Pinal has experience in web design, graphics design, mobile application development and game development. He has obtained his master’s in information technology and held the position of Lecturer in Whitecliffe since June 2021.Continue reading
George TongariroLecturer, School of Information Technology
George has been teaching Information Technology (IT) within the tertiary sector for the last 20 years, He has been working at Whitireia Community Polytechnic, Tai Poutini Polytechnic and now Whitecliffe.Continue reading
Where could this programme take you?
Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
Jobs related to this programme
• Network Technician
• Network Support Technician
• Help Desk Analyst
• Network Diagnostic Support Specialist
• Technical Support Specialist
School of Information Technology
Talk to our team
If you would like to ask us a question or request more information, please detail your enquiry using the form below. If you would like you can contact us directly on 0800 800 300, email us or use the contact us form.