Tech support while studying remotely

Our tech support while studying remotely page will be updated regularly with information that supports online delivery for Whitecliffe students and staff. Jump in and have a look around, leave a comment or get in touch.

On this page, we cover:

  • IT support while working remotely
  • Adobe Creative Cloud
  • Communication tools such as Teams and Zoom

IT Support while working remotely

Contact our IT team through the student portal: mywhitecliffe.com

  • If you are having trouble logging in to mywhitecliffe, email support@whitecliffe.ac.nz
  • When emailing for support, please remember to include your full name, ID number and the programme name you are enrolled in


Adobe Creative Cloud

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit creativecloud.adobe.com and use your full Whitecliffe email address and password to sign in
  2. When prompted on the following screen, type in your Whitecliffe email address and click next, then type in your Whitecliffe password and sign in.
  3. From the Creative Cloud website, browse for and download your desired app - click Apps on the top of the page to view all apps

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

For higher education students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors and other students for feedback and support. Click on the app name for more: Photoshop, XD, Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live Daily here.

Communication Tools

Teams - This is a hub for teamwork in Office 365, in here you can chat, meet, call and collaborate with other

students, your class and your lecturer. To start with Teams, open Office 365 and click your app launcher.

  • Here you will find an overview video of Teams
  • Here you will find training videos to get you started

Zoom - A quick and easy online meeting place. While Teams is our preferred communication tool, during the lock down it will be good to know a couple of different tools we can use. Visit zoom.us to find out more and create your own free zoom room for meetings. You can also share documents and your screen to support collaborations.

  • Here you will find an overview of Zoom including how to sign up
  • Here you will find Zoom video tutorials to help you get started

Talk to our team

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If you would like to ask us a question or request more information, please detail your enquiry using the form below. If you would like you can contact us directly on 0800 800 300, email us or use the contact us form.

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