Useful Support Organisations

Please use this page and the Student Handbook as a guide to refer to during your time at Whitecliffe and if you need help, assistance or direction please don’t hesitate to ask our campus staff. We are here to help and support you during your studies, and we welcome your feedback on any aspect of your experience with us.

  • Call: 0800 800 300
  • Email:

Whitecliffe and Clearhead collaborate to prioritise student mental health.

Whitecliffe has launched a new holistic student offering in partnership with Clearhead to meet the mental health needs of our students.

Clearhead is an online mental health and wellbeing platform, which includes a private virtual assistant that creates a personalised plan for the student to proactively maintain their wellbeing. As a New Zealand company, Clearhead also provides its platform in te reo Māori, which addresses the rising disparity of mental health outcomes in young Māori.

How Clearhead works:

From the 2nd February 2021, our students will be able to access Clearhead. We are very pleased to announce this partnership as it's a step in the right direction in support of our student's mental health.

To register and create an account with Clearhead, click here.


Contact Information

Emergency Services Ambulance, Police, Fire

Dial 111


Auckland Therapy

Contracted by Whitecliffe - see a senior administrator of undergraduate programme coordinator for a referral

Chinese Lifeline

Phone: 0800 888 880

Note: Mandarin/Cantonese speaking

Family Counselling + Psychotherapy Centre

Phone: 09 638 7632

33 Owens Road, Epsom

Counselling Services

For local counselling professionals please contact your pastoral care consultant


Phone: 0800 543 354

Text: HELP to 4357


Note: Can arrange face to face or email counselling


Phone: 0800 636 754


Phone: 0800 376 633

Free Text: 234

8:00am - 12pm 7 days a week

Note: Counselling about self-esteem, sexuality, health, anger, depression, grief, loneliness, communication issues, decision making, work, school, etc.

Youth Information

Health + Advice Services

Alcohol Drug Helpline

Phone: 0800 787 797

10:00am - 10:00pm daily. Closed Christmas + New Years Day

Note: Alcohol Helpline is a confidential service providing information, advice, and referral to people of all ages with concerns about their own or someone else's drinking and/or use of other drugs.

Citizen’s Advice Bureau

Phone: 0800 367 222


305 Queen Street - and in 26 other areas in Auckland

Note: Free advice about counselling community services, food banks, budgeting, etc.

Family Planning Association

Phone: 09 524 3341


OUTLine New Zealand

Phone: 0800 688 5463

Rainbow Youth

Phone: 09 376 4155

Note: Support services for Lesbian, Gay, Bi, and Trans people under 27

Women’s Refuge

Phone: 0800 733 843

Note: Safehouse for women and children, refuge from abuse of all types

Transport Services

Refer to your local transport agency website

Travel + Immigration Services

Air New Zealand

Phone: 0800 737 000 (within NZ)

International Airport

Phone: +64 9 275 0789 (Overseas) or 0800 247 767 (NZ)

NZ Immigration

Phone: 09 914 4100 (overseas) or 0508 55 88 55 (NZ)

Driving in NZ

Information on driving in New Zealand including licenses, signals and signs are available from the International Business Consultant

Talk to our team

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If you would like to ask us a question or request more information, please detail your enquiry using the form below. If you would like you can contact us directly on 0800 800 300, email us or use the contact us form.

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